• helpdesk@timson.com.ph
  • (+632) 8 633 0081
  • (+63) 926 226 8286
  • (+63) 977 1604 638
  • 8:30 AM to 5:30 PM – Monday to Friday
  • Back to FAQs

I’m having problems installing Timson Trade on my computer, what should I do?

Listed are the most common problems encountered when installing Timson Trade on your computer:

Problem

MSVCP100.dll

Solution

Uninstall all Microsoft C++ packages in Control Panel > Programs and Features, then download Microsoft Visual C++ 2010 Redistributable Package (x86).

Problem

iTradeRS has stopped working

Solution

Uninstall all Microsoft C++ packages in Control Panel > Programs and Features, then download Microsoft Visual C++ 2010 Redistributable Package (x86).

Problem

.NET Framework

Solution

Download Microsoft .NET Framework 4.5.2.

Problem

Unauthorized Access: Please contact customer service

Solution

This means that you have already exceeded the 2-computer access limit for your account. If you wish to use a new device/computer, please send an account reset request to helpdesk@timson.com.ph one day before you wish to use your new device/computer.

Problem

Unable to connect to server

Solution

Restart your internet and/or disable anti-virus you are using Windows Defender/BitDefender.

Problem

Please check your internet connection

Solution

Restart your internet and/or disable anti-virus you are using Windows Defender/BitDefender.

Problem

Run as Admin

Solution

Go to the file’s folder (usually Downloads). Right click the iTradeRS .exe file and click “Run as Admin”. Please make sure to be logged-in as admin on your computer before doing this.

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Timson Securities, Inc. (TSI) is one of the leading stock brokerage firms in the Philippines and is a member of the Philippine Stock Exchange. TSI primarily caters to retail and institutional clients in both the Philippines and overseas.

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Address

  • Suite 3310 Robinsons Equitable TowerADB Avenue Ortigas, Pasig City 1605 Philippines

House Trader

  • (+63) 926 2268 286

Associated / Compliance Person

  • (+63) 925 7125 094

Accounting Department

  • (+63) 995 7700 633

Settlement Department

  • (+63) 943 4404 319
  • (+63) 956 6586 658

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